For emergencies we dispatch around the clock and aim to have a truck rolling within the hour. For routine work we usually offer same-day or next-day windows depending on the time you call and where you are in Hampton Roads.

Estimates on large jobs are free. Diagnostic work that takes time and equipment — a camera inspection, electronic leak detection — carries a fee, which we tell you before we start. If we do the recommended repair, that fee comes off the bill.

If water is running where it shouldn't be, shut off the main. If it's a sewer backup, stop using every fixture in the house — including the washer and dishwasher — because water going in has to come out somewhere. If you smell gas, leave and call the gas utility first.

Yes. Restaurants, offices, rental properties, and HOAs across Hampton Roads. Backflow certification, grease line jetting, and scheduled maintenance are a regular part of our work — mention it when you call so we send the right truck.

Yes. A drain strainer or hair catcher stops most of it. Combined with a drain snake when drainage slows, you can avoid the ankle-deep pool entirely.

Cash, check, and major credit cards. Financing is available for larger repairs, and we offer teacher and military discounts — ask the dispatcher when you book rather than after the invoice.