For their exemplary customer satisfaction as shown in response from their customers, Atomic Plumbing of Virginia Beach was awarded the MVP Award for Outstanding Customer Service from Nexstar at the September 2016 Nexstar Super Meeting! As one of 500 members in this national contractors business-oriented association, Atomic Plumbing was selected as the Top Plumbing Contractor in the country for their achievements in customer satisfaction for a second time. Atomic Plumbing was also rewarded the MVP award for customer satisfaction in 2013, the very first year of its existence.
The Nexstar organization and its associates work tirelessly to educate, guide, and achieve best practices, among the association’s individual Plumbing, HVAC, and Electrical contractors, and has done so for more than 15 years now. Their business coaches, training and networking processes are second to none; and Atomic Plumbing would like to extend a heartfelt thank you for their dedication and hard work, which has helped make us the successful company that we are today.
Atomic continues to find much success because they hold the priorities of their customers first and foremost. In what has become an “if you build it, they will come” approach, they stay true to their values by keeping it fairly simple; find the best products and materials needed, do the finest quality work for each customer every time, charge a fair and upfront price to everyone, and let the rest take care of itself. There are always many options for customers to choose from, so there is a constant need to grow and learn together as a company in order to find success.
Atomic practices this with their weekly meetings, focusing on customer responses and how to handle them, as well as with their service technicians handing out Review Buzz cards at the end of every job to ask for feedback on the recently completed work. This enables Atomic to improve as a company and provide the best customer service possible to all of our customers who more than deserve this in today’s society.
Review Buzz’s review sharing site allows Atomic Plumbing to communicate very easily with customers by hosting reviews from sites such as Angie’s List, BBB, Judy’s Book, Yelp, etc. Customers are able to visit the Review Buzz site, select Atomic Plumbing, select the specific service technician and customer service representative (optional) and enter their review. Ever-expanding technology has given us this world of responses and feedback that eliminate all excuses for poorly done work. Atomic thrives off what their customers tell them, and from the reaction Atomic has received, it works.